Let me be upfront and say this: I prefer Walgreens over CVS. Their stores are cleaner, aisles are wider and their store circular is more pleasing to me. Their employees seem to have a better grasp on the English language, as well.
I like Walgreens. A lot.
But like many mom-consumers, that is subject to change.
Today, I went in to my local Leesburg Walgreens, all excited because I had a STACK of RR's (Register Rewards) from previous purchases. Plus a stack of manufacturer's coupons. I had planned it so that everything I was buying would be almost FREE. And you guys know how I love FREE.
So, I gathered my items, matching each one with a high value coupon. Some of my items were on clearance. (One of them was Olay face stuff which I would get for a whopping $0.49, love clearance + coupons!) And then I get to the register and all my coupons are accepted. Then it won't take my RR's. AT ALL.
Apparently, there is a new policy that you cannot use more RR's/coupons than you have items. Say, if you have 7 items (which I did), you can use a maximum of 7 coupons or a maximum of 7 RR's, or a combination thereof. You can no longer use 7 coupons AND 7 RR's. This is a NEW POLICY. It's in teeny-tiny lil writing on your RR's. I think it sucks.
From a business stand-point, I get it. It's to prevent coupon hounds like me from getting stuff for FREE. I know that. But I don't LIKE it. I went right to CVS and verified that they have no such policy.
I hate to leave Walgreens behind, because I prefer their store. But you know what I prefer even more: My own money. And getting FREE STUFF. I'm selfish that way, you know.
The store manager at the Leesburg store couldn't have been nicer. I know she didn'e personally create this policy. But man, I hope Walgreens corporate office gets hammered with e-mails. You can contact them at Corporate and here at Customer service. Of course, I already called. They said I wasn't the first call, nor would I be the last.....
Oh well, there's always CVS/pharmacy .